It’s such a simple, basic and old question I got from a colleague: “Do you have to pay for extended support?”. And if so, how much I have to pay for it. So basic and yet… always have to check again the waived support, what prices and where to find this information. It’s getting more important for Oracle Database 11g, which is at the end of the ‘waived’ support.
When buying licenses for Oracle, the first year support is mostly part of the deal. After that, a Customer may decide to stop paying for the yearly technical support of the Oracle licenses. The consequences of that decision is not always clear to customers. Most OLSA’s will contain the sentence “If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program.”
This is correct, but there is more to think of. This post will cover the elements that should be considered when deciding on stopping the support.